Preguntas y Respuestas
1️⃣WHAT IS YOUR SHIPPING POLICY?
SHIPPING METHOD:
Domestic shipping method is by USPS for domestic and international and DHL for international. Standard shipping packages should arrive within 2-5 days after shipping. Express shipping rate packages should arrive the day after they are shipped.
The international shipping rate varies by country and weight, and packages should arrive between them.
Shipping times do not include production times, which can take between 2-7 days. A tracking number will be sent to the email address provided by the customer.
*Packages may be delayed due to high demand during the holiday season*
IMPORTANT:: Hágale Pues IS NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGES BY THE MAIL.* Shipping with the insurance option, which is available during checkout, is highly recommended.
ADDRESS
If a package is returned to the sender (Hágale Pues) due to an insufficient or incorrect address, the customer is responsible for paying the second shipping fee. We will contact the customer if this happens with an invoice for the shipment.
TAXES AND DUTIES
Applicable taxes and duties are not included in the payment total and the customer is responsible for any additional charges. These are determined by the customs agency of the destination country. The agency will notify the recipient either by mail, phone or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional charges.
2️⃣WHAT SHIPPING METHODS DO YOU OFFER?
We offer the best customer service experience. All orders are processed as quickly as possible and handling times can take up to 3 business days.
DOMESTIC DELIVERY
United States and Puerto Rico – only
We offer delivery options from standard to express. You can receive the product from day 2 to 5 after the order is processed.
INTERNATIONAL SHIPPING
We do not ship internationally
3️⃣DO YOU OFFER PRODUCT REPAIRS?
(Maximum 1 per order)
If your item is damaged within 60 days of delivery, you can return it and we will repair it at our expense. We are not responsible for any shipping costs related to repairs or replacements. In order to process a repair or replacement we need the receipt or confirmation of your order and a photo of the damaged item.
To start the repair process, please contact our Customer Care team at hagalepuesaccesorioslorenafran@gmail.com
4️⃣DAMAGED ORDERS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and fix it.
Email us at hagalepuesaccesorioslorenafran@gmail.com with your issue and our customer care team will assist you as soon as possible. Damaged items must be returned for repair or exchange.
5️⃣HOW DO I FIND MY ORDER NUMBER?
You will receive an order confirmation email with all the details of your purchase at the same email address used to make the purchase. (Be sure to check your spam folder as emails may have been redirected there.) You can find your order number in that confirmation email.
6️⃣HOW DO I CHECK THE STATUS OF MY ORDER?
You will receive email updates once your order is received, shipped, or any other status. You will receive a tracking number for your order once it is emailed.
7️⃣WHAT IS YOUR EXCHANGE AND REFUND POLICY?
Exchanges
Unfortunately we do not offer product exchanges. The best way to ensure you get what you want is to return the item you have to the appropriate return address on the package and once the return is accepted, you will receive a confirmation email stating the status of your refund, at which time you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will automatically be refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.
Exceptions/Non-Returnable Items
Certain types of products cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
SHIPPING METHOD:
Domestic shipping method is by USPS for domestic and international and DHL for international. Standard shipping packages should arrive within 2-5 days after shipping. Express shipping rate packages should arrive the day after they are shipped.
The international shipping rate varies by country and weight, and packages should arrive between them.
Shipping times do not include production times, which can take between 2-7 days. A tracking number will be sent to the email address provided by the customer.
*Packages may be delayed due to high demand during the holiday season*
IMPORTANT:: Hágale Pues IS NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGES BY THE MAIL.* Shipping with the insurance option, which is available during checkout, is highly recommended.
ADDRESS
If a package is returned to the sender (Hágale Pues) due to an insufficient or incorrect address, the customer is responsible for paying the second shipping fee. We will contact the customer if this happens with an invoice for the shipment.
TAXES AND DUTIES
Applicable taxes and duties are not included in the payment total and the customer is responsible for any additional charges. These are determined by the customs agency of the destination country. The agency will notify the recipient either by mail, phone or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional charges.
2️⃣WHAT SHIPPING METHODS DO YOU OFFER?
We offer the best customer service experience. All orders are processed as quickly as possible and handling times can take up to 3 business days.
DOMESTIC DELIVERY
United States and Puerto Rico – only
We offer delivery options from standard to express. You can receive the product from day 2 to 5 after the order is processed.
INTERNATIONAL SHIPPING
We do not ship internationally
3️⃣DO YOU OFFER PRODUCT REPAIRS?
(Maximum 1 per order)
If your item is damaged within 60 days of delivery, you can return it and we will repair it at our expense. We are not responsible for any shipping costs related to repairs or replacements. In order to process a repair or replacement we need the receipt or confirmation of your order and a photo of the damaged item.
To start the repair process, please contact our Customer Care team at hagalepuesaccesorioslorenafran@gmail.com
4️⃣DAMAGED ORDERS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and fix it.
Email us at hagalepuesaccesorioslorenafran@gmail.com with your issue and our customer care team will assist you as soon as possible. Damaged items must be returned for repair or exchange.
5️⃣HOW DO I FIND MY ORDER NUMBER?
You will receive an order confirmation email with all the details of your purchase at the same email address used to make the purchase. (Be sure to check your spam folder as emails may have been redirected there.) You can find your order number in that confirmation email.
6️⃣HOW DO I CHECK THE STATUS OF MY ORDER?
You will receive email updates once your order is received, shipped, or any other status. You will receive a tracking number for your order once it is emailed.
7️⃣WHAT IS YOUR EXCHANGE AND REFUND POLICY?
Exchanges
Unfortunately we do not offer product exchanges. The best way to ensure you get what you want is to return the item you have to the appropriate return address on the package and once the return is accepted, you will receive a confirmation email stating the status of your refund, at which time you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will automatically be refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.
Exceptions/Non-Returnable Items
Certain types of products cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
